Council’s pothole repair rate consistently exceeded resident reports
A recent drive by Telford and Wrekin Council, encouraging residents to report pot holes has resulted in 95 reports and 107 filled.
The month-long social media campaign reached some 12k people and a further 13k by email, aiming to publicise the councils’ links for reporting pot holes.
A team of inspectors check the road network regularly, but the council also relies on resident reports as many more generally crop up after winter weather conditions have taken effect.
The campaign was prompted by a decline in the number of potholes reported by residents with requests down by 44 per cent over the last 12 months.
In the last 12 months, 2,700 potholes have been repaired with just over half these as requests from residents.
This is backed by the latest National Highways and Transport Network survey that states Telford and Wrekin Council is ranked one of the top areas in the country – and first in the West Midlands – for overall customer satisfaction with highway and transport services.
The council believes this is partly due to a milder winter and also significant investment, ensuring the borough’s roads are in good condition.
Councillor Lee Carter, Cabinet Member for Neighbourhood Services, Regeneration and the High Street said: “The message to residents is simple, if you want a pot hole repairing, then let us know where it is and we’ll get it done and ahead of schedule where we can.
“We are confident in the condition of our roads, the council has been working through an ambitious four-year investment programme to protect, care and invest to create a better borough and between 2020 and 2024 we will be ploughing more than £50m to keep neighbourhoods safe, clean and well connected.
“We can already seeing this paying off and were delighted to be ranked one of the top areas, despite a record 21 per cent cut to funding received from Government to maintain local roads.”
The highways maintenance team consistently performs well, repairing any job raised by inspectors or engineers on average within 13 days despite a 28 day deadline.
For full details of highway schemes visit the website and to report any potholes in your area either visit the website or download the MyTelford app.
