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Always use a licensed taxi. Licensed drivers must wear their licence badge, which includes a photograph and expiry date.

How do I tell if my taxi is licensed?

• There are two types of taxi: a hackney carriage (black cab) that can be flagged down or pre-booked and a private hire vehicle that can only be pre-booked.

• All licensed taxis in Telford & Wrekin have a plate fixed to the rear and front of the vehicle, displaying a unique licence number (white plates for hackney carriages (black cab) and yellow plates for private hire vehicles.

Tips to help you stay safe:

Private Hire Vehicles

Never get into a private hire vehicle you have not pre-booked as it will not be insured to carry you and may not be licensed.

Know what to look for. Before you leave for a night out make sure you have money to get home and that your mobile is fully charged. If you can, pre-book your return vehicle before going out and arrange to be picked up from a safe meeting point.  At the time of booking ask what the fare is likely to be.

When using a private hire vehicle: 

• Book with a licensed operator

• Ask if there’s a call-back service

• Confirm your booking with the driver when s/he arrives. Note the licence number

• Always sit in the back, behind the driver

• Let your friends know when you are going home.

Hackney Carriage Vehicles

• All Telford & Wrekin licensed hackney carriages are wheelchair accessible and can carry 5 or more passengers.

• Hackney carriages fares are calculated using a meter. If your journey is outside of the Telford & Wrekin boundary the driver is not obliged to use the meter – please negotiate the fare with the driver before you start your journey.

• Only Hackney Carriages (black cabs) can be flagged down in the street (they can also be pre-booked)